Frequently Asked Questions
Do you have ugg boots made in Australia?
We have many styles of Australian made ugg boots, please refer to this link for Australian made ugg boots collection.
https://www.uggdfo.com.au/australian-made
Please be aware that other ugg boots made overseas are made of premium Australian sheepskin or Australian sheep wool also and are all designed in Australia.
How to choose size of your uggs boots?
In most cases, you are able to choose ugg boots in your usual shoe size. Please be aware that ugg boot will stretch within a few weeks, it is okay to feel a bit tight in the beginning. See our size guide page for more details about sizing selection.
https://www.uggdfo.com.au/size-guide
Are your ugg boots waterproof?
Some of our ugg boots obtained 3M leather Scotchgard certificate to make them durable resistant to oil and water spills. Please refer to product description pages for more details.
Why are your sheepskin ugg boots better than other ugg boots?
Most of our ugg boots are made of premium highest-grade Australian sheep skin, which is extremely dense, soft and durable material. Inferior quality or synthetic material could be coarse, easy electrostatic and non-breathable. Our ugg boots breaths naturally, wicks away moisture and allows air to circulate to regulate your feet’s temperature well and keep your feet dry. Your feet will sweat less and you’ll feel more comfortable.
How to clean and protect my ugg boots?
Ugg boots are not water-washable, if they get dirty, just gently brush surface to remove dirt, or let wet dirt dry out and then wipe the dirt off the boot with damp cloth or sponge. Then let boots dry naturally in a cool, ventilated area, avoid direct heat and sunlight. Once dry, use soft brush and brush in a single direction to restore original appearance.
What is your return policy?
We offer 30-day risk free exchanges, returns and refunds. Please see our delivery and return page for more information.
https://www.uggdfo.com.au/delivery-return
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